Last updated: March 26, 2024
Welcome to Daochat ('Daochat', 'we', 'us', or 'our'). This privacy policy explains how we collect, use, and protect your personal information when you use our B2B AI chatbot platform (the 'Service').
1. Key Points Summary
- We collect only necessary data to provide our B2B AI chatbot services
- We do not sell your personal information
- We comply with GDPR and Spanish data protection laws
- You have full rights to access, modify, or delete your data
2. Information We Collect
2.1 Personal Information
We collect the following types of personal information:
- Account information (name, email, company details)
- Billing information
- Usage data of our Service
- Communication preferences
2.2 Usage Information
We automatically collect:
- Log data and analytics
- Device information
- IP addresses and location data
- Chat interactions and AI model usage patterns
3. How We Use Your Information
We use your information to:
- Provide and improve our Service
- Process payments and prevent fraud
- Send service updates and communications
- Analyze usage patterns and optimize performance
- Comply with legal obligations
4. Data Storage and Security
We implement robust security measures:
- Data encryption in transit and at rest
- Regular security audits and monitoring
- Access controls and authentication
- Disaster recovery procedures
5. Your Privacy Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Object to processing
- Data portability
- Withdraw consent
6. Data Sharing and Third Parties
We may share your information with:
- Service providers who help us deliver our services (data processors)
- Professional advisors (accountants, auditors, lawyers)
- Public authorities when required by law
- Integration partners (only with your explicit consent)
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
After the relationship ends, we block your data until legal retention periods expire, after which we delete or anonymize it.
8. Children's Privacy
Our services are not intended for and may not be used by individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information.
9. Cookie Policy
We use cookies to improve your experience. You can manage cookies through:
- Your browser settings
- Our cookie consent banner
- Our detailed Cookie Policy
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on our website
- Sending you an email notification
- Displaying a notice in our application
11. Contact Information
For privacy-related inquiries, contact our Data Protection Officer:
Email: privacy@daochat.ai
Wioks Global, S.L.
Cl. Sant Josep 132-134 P-I.El Pla
08980 Sant Feliu de Llobregat (Barcelona)
Spain
12. Legal Basis for Processing
We process your data based on the following legal grounds:
- Contract execution
- Legal obligations
- Legitimate interests
- Your consent (where applicable)
13. Your Additional Rights
Under applicable data protection laws, you also have the right to:
- Object to processing
- Restrict processing
- Data portability
- Lodge a complaint with your local data protection authority